Frequently Asked Questions

What process do you use to clean carpets?

We use only the Hot Water Extraction method for residential cleaning. Most major carpet manufacturers recommend truck-mounted hot water extraction. Hot-water extraction done properly removes more soil and spots than dry cleaning. 


How long does the carpet take to dry?
Carpets normally dry within three to five hours after cleaning. This time can vary based on environmental conditions


Can you remove pet stains and pet odors?
Pet odor is a very common problem. The solution depends on the extent of the problem. We will help find the solution that works best for you. The difficulty with pet odor is that it can be much deeper than it appears. Pet urine can easily soak through the backing of the carpet into the padding. In more severe cases, the urine can penetrate into the sub-floor beneath the padding. This extent of penetration creates a problem that is multi-layered.The urine also provides for the growth of bacteria. This also contributes to  worsening the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate the problem, the urine must be removed or neutralized from each of the affected layers. If the contamination is limited only to the face yarn of the carpet, the cleaning itself may effectively remove the odor. In more severe cases, a urine neutralizer may be applied.


How soon can I have my carpets cleaned?

We can usually come out within a day or two depending upon demand and often times same day service is available